Terms & Conditions
1. Booking and Reservations
1.1 Booking Confirmation: Bookings are subject to availability and are deemed confirmed only upon receipt of a confirmation email from Mystic Journeys OPC Private Limited.
1.2 Payment: We offer a variety of payment options for your convenience. Specific payment terms will be detailed during the booking process.
1.3 Cancellations and Refunds: Cancellation and refund policies are governed by the terms of individual service providers. Details of these policies will be provided at the time of booking.
2. Travel Packages
2.1 Package Inclusions: Each travel package's inclusions are specified in the package details. We advise reviewing these inclusions carefully to understand what is covered.
2.2 Itinerary Adjustments: Mystic Journeys retains the discretion to modify itineraries due to unforeseen circumstances (e.g., weather, supplier availability). We will endeavor to inform you of any significant changes as soon as possible.
2.3 Travel Documentation: You are responsible for having valid travel documents, such as passports, visas, and health certificates. Mystic Journeys can offer advice, but the ultimate responsibility lies with the traveler.
3. Liability and Insurance
3.1 Limitation of Liability: Mystic Journeys serves as an intermediary between clients and service providers. We are not accountable for any loss, injury, damage, or delay experienced during your trip. Travel insurance is strongly advised for coverage against unexpected incidents.
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3.2 Third-Party Suppliers: We are not responsible for the conduct or failures of third-party suppliers, including airlines, hotels, and tour operators.
4. User Responsibilities
4.1 Accuracy of Information: It is imperative that you provide accurate and current information when booking. Inaccuracies may lead to additional charges or cancellation.
4.2 Conduct: Travelers are expected to conduct themselves in a responsible and respectful manner. Mystic Journeys reserves the right to terminate the travel arrangements of any individual whose behavior adversely affects others.
5. Refund Policy
At Mystic Journeys, we understand that plans can change, and sometimes cancellations are necessary. We aim to provide clear guidelines regarding refunds to make the process as transparent and convenient as possible for our customers.
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5.1 Refund Eligibility:
a) Domestic and International Travel Packages: Refund eligibility for travel packages varies depending on the terms and conditions of the service providers (e.g., airlines, hotels, tour operators) involved in your booking. We will communicate the specific refund policies applicable to your booking at the time of reservation.
b) Flights and Accommodation: Refund eligibility for flights and accommodation also depends on the policies of the respective service providers. Please check with us or the service provider for the specific terms and conditions.
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5.2 Refund Timeframes:
a) Domestic and International Travel Packages: Refunds for travel packages will be processed in accordance with the policies of the service providers involved. Typically, it may take up to 30-45 working days days for us to receive the refund from the service provider and then process it to your original payment method.
b) Flights and Accommodation: Refunds for flights and accommodation will be processed based on the policies of the respective service providers. This may take varying amounts of time, and we will provide you with an estimated timeframe when you request a refund.
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​5.3 Refund Request Process:
To initiate a refund request, please follow these steps:
1. Contact our Customer Support team at info@mysticjourneys.in or ‪+91-8700751216‬ to request a refund.
2. Provide your booking reference number and any other relevant information to assist us in processing your request.
3. We will review your request and communicate the refund process and eligibility based on the terms and conditions of the service providers.
4. Once we receive the refund from the service provider, we will process it to your original payment method within 30-45 working days.
6. Cancellation Policy
6.1 Accuracy of Information: It is imperative that you provide accurate and current information when booking. Inaccuracies may lead to additional charges or cancellation.
6.2 Conduct: Travelers are expected to conduct themselves in a responsible and respectful manner. Mystic Journeys reserves the right to terminate the travel arrangements of any individual whose behavior adversely affects others.